Viewing Voice Broadcast Details

You can view your voice broadcast results from your Broadcast Details page. 
To view your voice broadcast details:
  • Click on Home
  • Click Completed Broadcasts tab
  • Click on the title of the broadcast title you wish to view
To view your Survey broadcast details:
  • Click on Home
  • Click Completed Broadcasts tab
  • Click on the title of the broadcast title you wish to view
  • Click on Survey Results

Understanding voice broadcast details:
  • Live Person - Phone numbers that were answered by a live person
  • Voice Mail - Calls recorded on some sort of answering service
  • Busy/NA - Phone numbers were attempted and resulted in a busy signal. This result can occur if a contact does not have call waiting, is using their call waiting, the call rings without an answer. These calls can be attempted up to four times over a thirty minute period depending on your account settings.
  • Invalid Number - Phone numbers may appear here when the call is not able to connect. This result can occur if there is dead air, operator intercept, a recording that leads to the call being disconnected or numbers from the "Do Not Call" list. These calls can be attempted up to four times over a thirty minute period depending on your account settings or different error codes.
  • Not Completed - Phone numbers that could still be processing, the broadcast could have been cancelled, or the calling window may have expired.

Credits will only be deducted for calls that reach a live person or voice mail. 

Calls will only be counted toward your unique numbers when they reach a live person or voice mail on the monthly plan. 


 

Still need help? Contact Us Contact Us