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What is consent?
Can I send messages to anyone I want?
For starters, Call-Em-All will not allow you to send political or telemarketing (e.g., promotional) messages. We’re serious. If you want to send political or telemarketing messages – don’t try it with Call-Em-All. Doing so violates our Terms of Service and our Responsible Use Policy.
As long as you have proper consent, yes, you can send messages to anyone. Consent varies depending upon the type of messages you are sending:
- Emergency Messages: Under the rules, you can send emergency messages (like a utility outage or weather emergency) to anyone.
- Informational Messages: The subscriber’s release of their telephone to you provides consent for messages. For example, if you supply your number while applying for a job, you are consenting to messages related to your job. The same simple logic applies when giving your number to a school, church, employer, or business you work with – they can send you informational messages related to the organization.
- Collection Messages: Many clients use Call-Em-All for friendly collection reminders and service interruption warnings to your existing customers. These type of messages fall under the same category as Informational Messages. But, when an account has been canceled and/or third party debt collectors get involved – it gets more complicated, and we don’t want any part of it.
- Telemarketing Messages: The rules are different with marketing messages. But, since you know that Call-Em-All doesn’t allow our service to be used for these – we don’t need to get into it! Consent can get tricky, so we always recommend that you speak to a knowledgeable person before sending messages to make sure you’re following the rules.
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