Use Your Own Number to Send a Text

Similar to phone calls, text messages must come from a pre-designated number which can be a toll-free or local phone number. When you create a new account you are automatically assigned a random toll-free text number for use. You may enable your own number for texting, however, you must authorize them for texting with our carrier before use. 

Text-Enable Your Own Toll-Free Number 

If you have a toll-free number we can enable it for texting on Call-Em-All's platform. 

To proceed with this option:

  1. Fill out this Letter of Authorization and email it to support@call-em-all.com
  2. We will review your letter and submit it to our carriers for approval.
  3.  Once the number has been approved and is ready for use you will be notified by our team. This may take 3-5 business days. 

Tip: Toll-free texting is the preferred method for mass texting. If you would like to avoid the restrictions of local landline texting outlined below you will want to use toll-free texting. 

Text-Enable Your Local Land Line

Using a local number, or long code, for texting has some restrictions in place by wireless carriers that you will want to consider. These restrictions include: 

  • The local phone number must be a landline (not a cell phone or Google voice number)
  • Broadcasts must be sent to 50 phone numbers or less at a time
  • No more than 500 text messages can be sent per day

For best results and acceptable usage among the carriers, ensure your messages:

  • Do not include a URL, numbers, or special characters
  • Do not have a message in all CAPS or excessive punctuation

The ideal usage for long code messages would be for more personalized one to one communication, which is available in the Conversations section of your account. All text messages sent to your local land line will be viewable on the Conversations page in your account.

To proceed with this option:

  1. Fill out this Letter of Authorization and email it to support@call-em-all.com
  2. We will review your letter and submit it to our carriers for approval. 
  3. Once the number has been approved and is ready for use you will be notified by our team. 

Tip: Major carriers like AT&T and Verizon will likely block your phone number from sending further text messages without warning if your usage does not align with the guidelines above. 

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