Understanding Text Messaging to Canadian Phone Numbers
Sending text messages to US phone numbers differs from sending text messages to Canadian phone numbers. Carriers in Canada have very specific messaging restrictions and, in general, handle text messaging a bit differently.
Sometimes this can cause text delivery issues. Below are a few of the most common causes of text delivery issues to Canadian phone numbers:
- The phone number you're attempting to send a text message to is with Freedom Mobile. Freedom Mobile removed the ability for cell phones on their network to send text messages to toll-free numbers. Since platforms like ours use toll-free numbers to send text messages, our carriers (along with many others) no longer support messaging to Freedom Mobile phone numbers since text recipients would not be able to opt out of messaging or reply to any messages.
- The phone number you're texting was previously ported (from Freedom Mobile to another carrier, from a landline to a mobile number). Ported numbers (numbers that change carriers) sometimes have delivery issues if the network information is not updated or the if it occurred recently. There are known issues with some numbers and the available network information for them in Canada.
Other things to keep in mind:
- Call-Em-All accounts that send text messages to Canada will be throttled to adhere to Canada's local carrier throughput restrictions. Text messages to Canadian phone numbers will be sent at a rate of 1 message per second (per toll-free number).
- As a rule of thumb, we do not recommend exceeding 500 messages per day and per Toll Free number in Canada to minimize the risk of text messages being blocked.
If you are receiving reports of any contact not receiving your text, please let us know! Our Customer Experience team is happy to help research further and can be reached at 877-226-3080 or firstname.lastname@example.org.