Understanding Voice Broadcast Details

You can view your voice broadcast results and details about your completed message with exciting new sort and filtering functions.  
To access the  SUMMARY of a voice broadcast:
  • Click on the HOME section of your account
  • Filter to view the COMPLETED BROADCASTS results
  • Click the name of the broadcast you wish to review

Filter to view the results you wish to see by:
  • Clicking the name of the category you wish to review (next to the pie chart)

OR

  • Using the call results categories on the left to filter through each result

Sort through all your results by:

  • Clicking the ALL CALLS category 
  • Clicking the name of the RESULT section to sort the order of the message details

Reviewing the Survey results:

At the summary page:

  • Click the results category you wish to review (next to the pie chart)

OR

  • Use the Survey Results category on the left to filter through each result

Understanding voice broadcast details:
  • Live Person - Phone numbers that were answered by a live person
  • Voice Mail - Calls recorded on some sort of answering service
  • Busy/NA - Phone numbers were attempted and resulted in a busy signal. This result can occur if a contact does not have call waiting, is using their call waiting, the call rings without an answer. These calls can be attempted up to four times over a thirty minute period depending on your account settings.
  • Invalid Number - Phone numbers may appear here when the call is not able to connect. This result can occur if there is dead air, operator intercept, a recording that leads to the call being disconnected or numbers from the "Do Not Call" list. These calls can be attempted up to four times over a thirty minute period depending on your account settings or different error codes.
  • Not Completed - Phone numbers that could still be processing, the broadcast could have been cancelled, or the calling window may have expired.

On the Pay-As-You-Go plan - Credits will only be deducted for calls that reach a live person or voice mail. 

On the Monthly plan - Calls will only be counted toward your unique numbers when they reach a live person or voice mail on the monthly plan. 

You can view your voice broadcast results from your Broadcast Details page. 
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