Understanding Text Broadcast Details

You can view, filter and sort your text broadcast results the exact same way you view voice results. Additionally, text broadcast messages allow you to view and respond to inbound messages from your contacts.  

It is important to view your broadcast replies after sending a text broadcast. This will allow you to respond to any contacts that have important questions and, more important, it will allow you to opt-out any contact(s) that wish to no longer receive messages from you. Contacts that reply with MMS messages are also visible to view and download.

You can click a quick recap link on the HOME page or you can respond from your BROADCAST DETAILS page on your Home Screen. You can also view replies from the CONVERSATIONS section found at the top of your account. If a contact wishes to no longer be contacted, you can easily opt them out from either of these areas. Please see the quick demonstration below for instructions on where to find these areas and how to opt a contact out from these sections.

Quick Link from HOME page:

  • Click on the HOME section of your account
  • Filter to view the COMPLETED BROADCASTS results
  • Click the number of replies link below the broadcast name

Viewing replies for the BROADCAST DETAILS page using the filter tools:

  • Click the name of the replies category you wish to review (next to the pie chart)

         OR

  • Use the call results categories on the left to filter through each result

Viewing replies from the CONVERSATIONS page:

A contact can also opt out at anytime by responding  STOP, END, CANCEL, or UNSUBSCRIBE to your text number. Sometimes, however, a contact might reply with a message requesting to opt-out without using these words. By reviewing your text replies, you will know who to manually opt-out of future text messages so they no longer receive unwanted messages.

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