Usage Summary

The Usage Summary report allows you to view user activity in various ways. It essentially combines the previous Messenger Activity report and Credit Usage report into one robust report with added features. To access the Usage Summary, hover over the name in the upper right, select Reports, and then choose the Usage Summary option.

The Usage Summary can be displayed by either User or Month where you can choose to see credits used or messages sent. (Note: If you are on a Monthly plan, you do not use credits so will only see the Messages option).

When displaying by User:
*if you are the only user on the account, you will not see a user name listed and all data is for the one user on the account*
- You can choose to view Credits used per user or Messages sent per user by using the toggle button.
- When Credits is selected, you'll see the number of Broadcasts Completed, Voice Credits used, Text Credits used, Conversation Credits used, and Total Credits used per user.
- When Messages is selected, you'll see the number of Broadcasts Completed, Voice Messages sent, Text Messages sent (broadcasts), and Conversations sent per user.
- You can filter by any date range to see each user's activity for a custom time period.
When displaying by Month:
- You can choose to view Credits used per month by each user or Messages sent per month by each user.
- When Credits is selected, you'll see the number of Broadcasts Completed, Voice Credits used, Text Credits used, Conversation Credits used, and Total Credits used per user.
- When Messages is selected, you'll see the number of Broadcasts Completed, Voice Messages sent, Text Messages sent (broadcasts), and Conversations sent per user.
- You can filter by month and year to see each user's activity for an entire month's period.
All options for this report allow you to filter by user status (all users, enabled, or disabled), date, and specific user. You also have the option to sort by user (by last name), number of broadcasts completed, voice credits/messages, text credits/messages, conversation credits/messages, and total by clicking on the column headings.

When hovering over each line, you'll see an icon on the far right to link directly to the Credit Balance report for that particular user.

Finally, you can export this report to a CSV spreadsheet by selecting the down arrow icon. The filters selected will be applied to the exported report.

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