Using Call-Em-All in Ultra-Staff EDGE
If you have an Ultra- Staff EDGE account, you can use Call-Em-All's text and voice broadcasting, as well as 2-way text conversation services there. In Ultra-Staff EDGE, you can launch text broadcasts, review results, as well as engage in Text Conversations in the Candidate's profile.
Connecting to Ultra-Staff EDGE
To connect your Call-Em-All and Ultra- Staff EDGE accounts, log into Ultra-Staff EDGE and navigate to the Utilities button under Tools. From there, find SMS Settings, click on it, and then select SMS Setup.
At this screen, simply select the Call-Em-All option and type in your Call-Em-All username and password. That's it!
Setting Numbers as Textable in Ultra-Staff EDGE
To be able to text your phone numbers in EDGE, you want to make sure you flag the number as "Ok to Text". The screenshot below shows this:
Text Conversations are two-way text conversations between you and a contact in Ultra- Staff EDGE.
To initiate a Conversation, simply search for the contact in Ultra- Staff EDGE and go to their Candidate Profile. From there, find their mobile number. Next to that number is a text icon. Click the icon to display your Text Conversation with that individual.
Users can also view their entire Conversations inbox in one place. There is a security group users can be part of which provides access to Ultra- Staff EDGE users to an Action button to open Call-Em-All conversations in a new window.
To do this, navigate to the Utilities button under Tools. From there, find SMS Settings, click on it, and then select Call-Em-All.
Your Call-Em-All Conversations view will open, allowing you to see every textable number your team has, and all the Conversations that are going on between your number and the selected contact.
This is available in any area where a Call-Em-All flyout is available. There is also a Bulk Broadcast Flyout whose Action button will open the Call-Em-All broadcast in a new window. This is available in all places where a Call-Em-All broadcast flyout is available.
Text and Voice Broadcasts
A Text Broadcast is what you do when you want to send one text to more than one person people at the same time. Note: any text broadcasts you send out, all the outbound messages will be logged in each contact's profile, so you won't have to manually log who received which messages.
There are 10 different places in Ultra- Staff EDGE you can initiate this. They all follow the same rules, so the example below will serve us fine here:
First, go to Candidate Search and run a search for the candidates you want to contact.
Once the candidates are pulled up, put a check next to every candidate you want to send a message to.
Then, in the Actions drop down, select "Send Text".
To complete your Broadcast, follow the steps that pop up on your screen. You can also choose to send voice messages to your contacts in step 1. You can learn more about text broadcasts here.
NOTE: Your contacts will be sent to Call-Em-All and automatically appear in Step 2 - Recipients.