Troubleshooting Personalization

Follow the steps below to troubleshoot any error messages you may receive when creating a text broadcast with personalization.

1) Ensure you have the correct number of brackets {{ }}. Personalizations will always be double bracketed. For example: {{firstname}} 

2) Ensure the text in the bracket for First Name, Last Name, and Notes are lower case. For example: {{firstname}}, {{lastname}}, {{notes}}. Try not to edit the text inside brackets. 

3) If you add alternate text, ensure the text is in " " and the | is included before the word default. Try to avoid editing anything inside the brackets. {{firstname | default: "there"}}

Below is an example of a properly formatted message. Be sure to click the Apply Personalization button to properly create a personalized message. 

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