Common Troubleshooting Issues
One of our primary goals at Text-Em-All is to be a joy to do business with! In the event that you encounter an issue, we hope that these support articles reduce any confusion or frustration that may occur!
General Issues:
- Troubleshooting Login Issues
- ReCaptcha is Not Working
- Supported Web Browsers
- Troubleshooting Create Broadcast
- Basic Troubleshooting For the Text-Em-All App
- Troubleshooting Personalization
Text Issues:
- Understand Rejected Messages
- Understanding Text Broadcast Results
- Understanding Potential Text Delivery Issues
- Blocked Text Numbers
- Troubleshooting Strange Text Characters
- Issues with Unlimited Conversations Number
- Understanding Text Messaging to Canadian Phone Numbers
Call Issues:
- Understanding Potential Call Delivery Issues
- Understanding Voice Broadcast Results
- High Number of Busy/NA or Invalid Numbers
- Troubleshooting Message Recording ID Issues
Account Issues:
- Help & Training For Your Text-Em-All Account
- Reactivate an Inactive Account
- Expired Monthly Subscription
- What to Do When Not Receiving Emails from Text-Em-All
- Email Verification Issues
In the event of an issue that is outside of Text-Em-All's control, we will update you via our status page!
As always, if you have a question or concern, please reach out to our Customer Experience team at 877-226-3080 or support@text-em-all.com. We're always happy to help!