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142 articles found

• Updating Your Log In and Contact Information

  On the Profile tab of the Settings page, you can update your contact and sign-in information. Update Your Contact Information Navigate to your Settings by clicking your name in the top-right corner

• How to Add, Edit, or Delete a Group in Contacts

  An easy way to manage your contacts and their phone numbers is by creating groups within the Contacts page in your Text-Em-All account. This article will show you how to add, edit, or delete groups.

• Local Number Texting and Registration

  What is Local Number Texting? Local number texting (also known as 10DLC or 10-digit long code), allows you to send texts from a local number (e.g., a number with a familiar area code instead of an

• Text-Em-All Mobile App FAQ

  Below you'll find answers to some of the most common questions about the Text-Em-All Mobile App. What can I do with the Text-Em-All App? The Text-Em-All app is designed from the ground up to help you

• Text-Em-All's Stance on Contracted Services and Scam Awareness

  While outsourcing is a common practice in business, due to recent actions, it's important to address Text-Em-All's stance on outsourcing services. Lately, we've learned of individuals falsely

• Text-Em-All iPhone and Android App Features

  The Text-Em-All app is designed from the ground up to help you manage your replies on the go. You can use the app to start conversations, manage replies, and keep the conversation going wherever you

• How Contacts Join Your Group(s)

  Your contacts can join your Everyone group or a specific group(s) on your Contacts page from their own device. How to join the Everyone group: Text the word JOIN to your account's text number.

• Toll-Free Texting and Registration

  What is Toll-Free Number Texting? Toll-Free number texting allows organizations to send a very high volume of text messages. Toll-free number texting is typically reserved for organizations sending

• How to start a new conversation with the Text-Em-All App

  With the Text-Em-All app, you can send a new message to one phone number at a time. Start a new conversation Open the application on your mobile device and log into your Text-Em-All account. Tap the

• High Number of Busy/NA or Invalid Numbers

  With our service, we send voice broadcasts over traditional phone lines. The technology behind this system depends on several factors working together including phone companies and their respective

• Understanding Auto Opt-Outs

  Our system detects inbound messages which clearly show an intent to opt-out. We will opt these contacts out for you to save you time and ensure you are communicating with an engaged audience. Learn

• Resend a Broadcast

  Contacts that are uploaded within the Create a Broadcast process will not be saved to your account for later use. If you'd like to be able to contact the same list over and over again, we suggest

• Adding, Editing, and Deleting Contacts

  On your Contacts page, you may add contacts that you wish to save and contact multiple times. You may edit or delete your contacts at any time. How to add a contact Click Contacts on the top

• Send Image from the Inbox

  Pay-as-you-go (credits) and monthly accounts may send outbound images from the Inbox page. Tip: We do not offer the MMS feature on monthly accounts that are paid via invoice. If this feature is

• Understand Rejected Messages

  Using our service, customers send millions of messages a month to their contacts. While customers are ultimately responsible for the messages that are sent through our platform, we do use a filtering

• I can't install an update for the Text-Em-All app

  First, check your internet connectivity. For best results when downloading ensure you are connected via Wi-Fi. If you have a strong internet connection you can check to see how much space is

• Add Audio to the Audio Library

  You may add audio directly to your audio library to use in future broadcasts. This article shows you how to add audio to your audio library on the Message Library page. Before You Begin Audio

• Send a Voice Broadcast

  You may send a voice-only broadcast from inside your account or from a phone. This article will walk you through how to create a voice-only broadcast from Text-Em-All's website. Before You Begin You

• Live Transfer Broadcasts

  You may create a Transfer broadcast which is an optional feature you can enable on any voice broadcast, whether it be an Announcement or Survey. Live recipients of a Transfer broadcast will be able

• Voice Survey Broadcast

  A survey broadcast allows you to ask a question to your group via voice message and have them respond on their phone keypad. We will report back to you what each caller pressed in the Broadcast

• Why Are My Credits Pending?

  After going through the steps of Create Broadcast, credits will be in a pending status while your message waits to go out. The credits will leave the pending status once a broadcast has been

• How to download the Text-Em-All App

  Note: You can't send mass broadcasts from our app. To send a mass broadcast, log into our mobile site on your device at app.text-em-all.com, or log into www.text-em-all.com on a computer The

• How to turn app notifications off?

  You may receive mobile notifications directly to your mobile phone. Notifications will alert you when you have an unread text message in your account. How to turn off notifications Open the

• Using the Replay Message Line

  Text-Em-All also has a toll-free Message Replay Line that allows broadcast recipients to call to replay the last message sent to their phone. That number is 844-358-1565. Use this as your Caller ID

• Using Text-Em-All and Avionté Bold

  If you have an Avionte Bold account, you can use Text-Em-All's text and voice broadcasting, as well as 2-way text conversation services. Connecting to Avionté Bold To connect your Text-Em-All and

• Text Activity Report

  The Text Activity Report allows you to see the high-level metrics of any text numbers that you have access to on the account. Access the Text Activity Report Click the name in the upper right corner

• Blocked Text Numbers

  The text number used to send your text broadcasts can be blocked by our third-party carriers when they suspect - even erroneously - that the number is sending spam or unwanted messages. While this is

• Basic Troubleshooting for the Text-Em-All App

  This article explains some common fixes for issues that may arise when using the Text-Em-All app. Close the app and open it In general, this is a good first step. Restarting the application can help

• Cancel or Delete Broadcasts

  Using the steps below, you can cancel a pending broadcast or delete a completed broadcast from your account. Cancel a Pending or Active Broadcast On the Home page locate the desired broadcast Click

• Text Messaging Best Practices

  Texting is quickly becoming one of the preferred means of communication among people, businesses, and organizations. However, as the popularity of messaging grows, it is essential to follow best

• Adding a Specific Number from a Group to a Broadcast

  You may not always want to add an entire group to a broadcast. The instructions below show two different step-by-step instructions on adding one or a few phone numbers from a group to a broadcast.

• Common Troubleshooting Issues

  One of our primary goals at Text-Em-All is to be a joy to do business with! In the event that you encounter an issue, we hope that these support articles reduce any confusion or frustration that may

• No Spam Policy

  Those pesky dinner-interrupting messages – you know the ones. Just as you're digging into your favorite meal, there's a message with an offer for debt refinancing, credit card offers, cruise deals, a

• Send a Text & Voice Broadcast

  You can send a combination of text and voice messages to your contacts without having to go through the Create Broadcast steps multiple times. You can choose to send either a text OR a call or a text

• Text Enable Your Business or Landline Number

  You can text enable your own business or landline number with Text-Em-All. You will still be able to use your number for voice, but all texting will be through Text-Em-All. How to Text Enable your

• Creating Additional Users

  Some accounts may want to have multiple logins to be able to utilize Text-Em-All as a team. When setting up users on your account you can choose between 3 different roles: Account Owner, Admin, and

• Choosing the Right Billing Plan

  This article covers the pricing plans we offer and answers general pricing questions. This is a general summary of our available plans. Of course, choosing the right plan ensures you have access to

• State Sales Tax and Tax Exemptions

  For organizations based in the United States, you may be subject to state sales tax on payments to Text-Em-All. In this article, you'll learn how state sales tax affects your billing if you live in a

• Send a Text Broadcast

  You may send a text only broadcast from inside your account or from a cell phone. This article will walk you through how to create a text-only broadcast from Text-Em-All's website. Before You Begin

• Text Survey Broadcast

  Text survey broadcasts allow you to ask a yes/no question to your group via text message and have them respond on their phone. We will report what each person replied on the Broadcast Details page

• Using Text-Em-All and Bullhorn

  Connecting to Bullhorn To connect Text-Em-All to Bullhorn, there are only a few steps you will need to take: First, contact your Bullhorn rep and tell them you want to turn on the Text-Em-All

• Usage Summary

  The Usage Summary report allows you to view user activity in various ways. You can view their total usage by month, credits used (if on the Credits plan), and the total messages sent by type. Access

• Sorting, Filtering, & Exporting Broadcast History

  On the Home page of your account, you have the option to sort, filter, and export your broadcast history. In this article Sort Broadcasts Filter Broadcasts Export Broadcast History Sort Broadcasts

• Troubleshooting Message Recording ID Issues

  The Message Recording ID is a unique number that is found on the Get Recording Instructions page for a pending broadcast that does not yet have audio. The Message Recording ID is unique to each

• Billing History

  Admin account holders have access to view the Billing History of all purchases made on your account. Access Billing History Report Click the name on the far right of your top navigation bar in your

• ReCaptcha Is Not Working

  What is ReCaptcha? Text-Em-All is a powerful tool that can do a lot of damage if used by people wanting to commit fraud. ReCaptcha is a security tool created by Google to help us verify the

• Understanding Your Activity Reports

  This article covers legacy information. If your account looks different than the below then go to our Reports page to see the reports for the current version of Text-Em-All. In addition to the

• Credit Balance Report

  The Credit Balance Report allows Credits plan users to view all adjustments to your balance of credits. View Credit Balance Report Click the name on the upper right Select Reports Choose the Credit

• Manage Broadcast Labels

  Labels help you stay organized by adding colorful tags to a broadcast. Quickly find and filter important broadcasts with the same labels. Create a Broadcast Label You can add as many labels as you

• How to Auto Refill Credits

  Our auto-refill feature ensures you never run too low on credits. You may automatically set a specific number of credits to buy when your account balance drops too low. This feature is only available