How Contacts Join Your Group(s)

Your contacts can join your Everyone group or a specific group(s) in your Contacts section from their device. This provides a simple way to keep contacts organized. 
 
To join the Everyone list:

  • Text the word JOIN to your account's toll-free number. 
    • The contact will receive a text confirming that they’ve been put into your contacts: "You have signed up and will now receive text alerts from [Company Name]." If you wish to change the response they receive, you can enable a Customized Join Reply.
    • This will place their phone number into your account’s Everyone list with the note "Opted in via JOIN to [your toll-free number]". 


To join a specific contact group:

  • Option 1: Text the word JOIN followed by a space and the group name that they want to join (Example: JOIN STAFF) to your account's toll-free number.
  • Option 2: Text the word JOIN followed by a space and the group keyword to your account's toll-free number. See the second section of this article to see where to set up a group keyword.
    • The contact will receive a text confirming that they’ve been put into your group. 
    • The contact’s phone number will appear in both the Everyone list and the created group with the note "Opted in via JOIN to [your toll-free number]".   

Other things to note:

  • If a contact attempts to join a specific group and spells the group name incorrectly......
    • We will put their phone number in your Everyone list. However, they will not be placed in a specific group. 
    • They will receive a text confirming that they were put into your Everyone list and explain that we were unable to put them in a specific group because the name was incorrect.
    • We'll display any join attempt through the Conversations section of your account.
  • If you change the name of the Group name, those that have joined that group will not be removed from the group.
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