How Contacts Join Your Group(s)

Your contacts can join your Everyone group or a specific group(s) on your Contacts page from their own device. 

How to join the Everyone group:

  • Text the word JOIN to your account's toll-free number. 
    • Contacts added to your Everyone will receive an automated reply:
    • The contact’s phone number will appear in the Everyone group with the note "Opted in via JOIN to [your toll-free number]"


How to join a specific contact group:

  • Option 1: Text the word JOIN followed by a space and the group name that they want to join (Example: JOIN STAFF) to your account's toll-free number.
  • Option 2: Text the word JOIN followed by a space and the group keyword to your account's toll-free number. See the second section of this article to see where to set up a group keyword.
    • The contact will receive a text confirming that they’ve been put into your group. 
    • The contact’s phone number will appear in BOTH the Everyone list and the created group with the note "Opted in via JOIN to [your toll-free number]".   

Other things to note:

  • If a contact attempts to join a specific group and spells the group name incorrectly......
    • Their phone number will appear in your Everyone group only.
    • They will receive an automated text reply reading:
      • "We couldn't find a group named "STAFFF", but you are now signed up for text alerts from this number."
    • Join attempts will be displayed through the Conversations section of your account.
  • If you change a group's name, contacts that have already joined that group will NOT be removed.
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