Cancel Your Account

If you would like to cancel your Text-Em-All account, we would love to learn why. Contact us at (877) 226-3080 or email us at support@text-em-all.com. If there's something we can do to better serve you, we're all ears. 

Cancel Credits Plan

There is no option to cancel a Credits plan account because credits never expire. You can return whenever you are ready.

Cancel Unlimited Conversations

Unlimited Conversations is a per number add-on feature for Credits accounts. Unlimited Conversations is paid month to month similar to monthly plans and can be canceled at any time. Only the Account Owner will have the option to cancel Unlimited Conversations. Follow these steps to cancel: 

1. Got to Settings → Text Settings
2. Scroll down to the Text Numbers section and find the number(s) with unlimited conversations enabled. 
3. Click the three-dot menu for that number. 
4. Click Cancel Unlimited Conversations from the menu.

Cancel Monthly Accounts on Invoices

Monthly accounts with an invoice will not have an option to cancel their subscriptions within their account. If you have an invoice and need to cancel please contact us at 877-226-3080 or email us at support@text-em-all.com. 

Cancel Monthly Subscription

Monthly accounts that pay month to month with a credit card can cancel the service from within their account. Only the Account Owner will have to option to cancel a monthly subscription.

1. Go to Settings → Account
2. On the Account tab select Cancel Subscription.
3. You will be presented with several options including the ability to:
   1. Lower Your Group Size
   2. Convert to Credits
   3. Pause Your Subscription
4. If you wish to cancel, click on Continue To Cancel
5.  Press Complete Cancellation to finalize cancelation